Shipping policy

Last updated: 27 July 2026

How Your Order Reaches You

Every PEHRO order is prepared, checked, and packaged with the same care we put into the piece itself — because how it arrives matters just as much as what arrives. Below is everything worth knowing about processing, delivery, and what to do if something doesn't go quite as planned.

1. Preparing Your Order

Once your payment is confirmed, we get to work. Processing typically takes:

  • 1–2 business days for ready-to-ship pieces
  • A little longer for limited-edition or specially crafted designs — we'll always aim to keep you informed if this applies to your order

Orders are processed on business days only, excluding Sundays and public holidays.

2. Delivery Within India

Estimated delivery timelines within India:

  • Metro cities: 2–5 business days
  • Other cities and towns: 3–7 business days
  • Remote locations: timelines may vary slightly depending on courier availability in your area

The delivery estimate shown at checkout is exactly that — an estimate — and may shift slightly depending on your location and courier conditions at the time.

3. Complimentary Shipping

We currently offer complimentary shipping across India on all prepaid orders, with no minimum spend required. Should this ever change, any shipping charges will be shown clearly at checkout, before you confirm payment — never as a surprise afterward.

4. Following Your Order

Once your order leaves us, you'll receive a confirmation by email, followed by tracking details as soon as your package is dispatched. From there, you're welcome to follow its journey directly through our courier partner's tracking page.

5. Considered Packaging

Every order is packed with as much attention as the piece inside it. Depending on your order, this may include our signature jewellery packaging, a certificate of authenticity, and protective packaging built to keep your piece secure in transit. We take every reasonable precaution to ensure your jewellery arrives exactly as it left us.

6. When Delays Happen

We work hard to keep every delivery on schedule, but occasionally, things outside our control can cause delays — courier disruptions, weather, public holidays, or an incorrect delivery address, among others. We'll always do what we can to help resolve a delay, though PEHRO isn't able to take responsibility for delays caused by our third-party logistics partners.

7. Getting Your Address Right

Please double-check your shipping details before placing an order — the address and contact number you provide are what we ship to. We're not able to take responsibility for failed deliveries caused by an incorrect address, an incorrect phone number, or nobody being available to receive the package after multiple delivery attempts. If a re-delivery is needed because of incorrect information provided at checkout, additional shipping charges may apply.

8. If Your Package Arrives Damaged

If your package arrives visibly damaged or appears to have been tampered with, please reach out within 24 hours of delivery — the sooner we hear from you, the faster we can help. To look into it properly, please have ready your order number, clear photos of the package as received, and an unboxing video recorded from the moment you begin opening it. We're honestly not able to review claims made after this 24-hour window, so please don't wait if something looks off.

9. International Shipping — Launching 15 August

PEHRO is going international. From 15 August 2026, we'll begin shipping to customers in the United States, Europe, and the UAE — bringing PEHRO's modern heirloom pieces beyond India for the first time.

Full rates, delivery timelines, and customs details for each region will be shared closer to launch. In the meantime, if you're outside India and would like to be the first to know when we open shipping to you:

  • Subscribe for launch updates, or
  • Add your favourite piece to cart now — we'll notify you the moment international checkout is live, so nothing's lost between now and then

Until 15 August, we continue to ship exclusively within India. Thank you for your patience as we bring PEHRO to more of the world.

10. Cancelling an Order

You're welcome to cancel an order any time before it's dispatched. Once it's shipped, we're unfortunately not able to accept cancellation requests — at that point, our return process is the way to go instead.

We're Here

For anything shipping or delivery related, we're glad to help.

Email: support@pehro.in
Website: www.pehro.in

Thank you for shopping with PEHRO.