Refund policy

Last updated: 22 July 2026

Our Promise to You

Every piece of PEHRO jewellery begins its journey with genuine 925 Sterling Silver, thoughtfully selected gemstones, and the kind of finishing that rewards a closer look. We want you to feel completely at ease with your choice — which is why we've made returning, exchanging, or caring for your piece as considered as the piece itself.

A 7-Day Window, Should You Need It

If a piece doesn't feel quite right, you may request a return within 7 days of delivery. No lengthy explanations required — simply reach out, and we'll take it from there.

For Your Return to Be Accepted

To ensure every returned piece meets the standard we hold ourselves to, we ask that:

  • Your request is raised within 7 days of delivery
  • The piece remains unworn, exactly as it arrived
  • Original packaging accompanies the return
  • The authenticity certificate is included
  • The piece shows no signs of scratching, damage, fragrance exposure, or handling beyond inspection

Beginning a Return

Write to us at support@pehro.in with your order number and a brief note on your reason for return. Our team will guide you through each step personally.

Should a return need to be sent by hand, our address is:

PEHRO LLP

1403 C2 Agarwal Paramount Global City
Virar 401303, Maharashtra

We're unable to accept returns that arrive without a prior request — a quick note to us first ensures nothing is lost along the way.

Complimentary Pickup

Wherever serviceable, we arrange the return collection for you, at no cost. It's one less thing to think about.

Your Refund, in Full

Once your return reaches us and passes a careful quality review:

  • A full refund is processed, without deduction
  • Refunds are initiated within 5–7 business days
  • Funds return to your original payment method
  • Cash on Delivery orders are refunded by bank transfer

If 15 business days pass from approval without your refund reaching you, we'd want to know — write to support@pehro.in and we'll resolve it promptly.

Exchanges

Within 7 days of delivery, we're glad to arrange an exchange if:

  • The piece arrived damaged
  • An incorrect item was sent
  • A manufacturing flaw is present
  • A size adjustment is needed, where the piece allows for it

Crafted to Last — Our Warranty

Each PEHRO piece is covered by a 6-month manufacturing warranty, extending to:

  • Manufacturing defects
  • Clasp and closure integrity
  • Stone-setting concerns arising from manufacturing

This warranty is intended for flaws in making, not for the marks of daily life — it does not extend to accidental damage, water or chemical exposure, or the natural wear that comes with time.

Care, Long After Your Purchase

Our relationship with you doesn't end at checkout. We remain glad to offer:

  • Guidance on cleaning and preserving your piece
  • Re-polishing assistance

Re-Plating

A piece of PEHRO jewellery is made to be worn often — and worn well, for years to come. To help it stay that way, every PEHRO piece includes 1 year of complimentary re-plating from the date of delivery, so the finish you fell in love with can be renewed, not replaced.

Within 1 year of delivery, we will re-plate your piece at no charge, once natural fading from regular wear begins to show. This covers restoration of the original plating finish, standard cleaning and polishing as part of the process, and return shipping to you once the piece is ready. To request it, write to support@pehro.in with your order number and a few photographs of the piece — please allow 10–15 business days from when we receive it.

Complimentary re-plating covers the natural fading of everyday wear. It does not extend to damage from accidents or improper handling, discolouration from prolonged exposure to water, perfume, or chemicals, pieces altered or repaired outside of PEHRO, or structural damage. Pieces falling outside this scope may still be re-plated where possible, at an additional charge — we'll always confirm the cost with you first.

Once your 1-year complimentary window has passed, we remain glad to offer re-plating at a nominal charge, so your piece can continue to be worn for years beyond it. Reach out to us for current pricing at the time of your request.

If Something Arrives Amiss

We ask that you inspect your piece as soon as it arrives. Should it reach you damaged, incorrect, or otherwise not as expected, let us know within 24 hours, along with:

  • Your order number
  • Photographs of the piece
  • An unboxing video, where possible

What We're Unable to Take Back

For reasons of hygiene, craftsmanship, or fairness to all our customers, the following cannot be returned or exchanged:

  • Earrings, for hygiene reasons
  • Customised or engraved pieces
  • Gift cards
  • Items purchased during clearance sales
  • Pieces showing signs of wear after delivery

Cancelling an Order

An order may be cancelled any time before it leaves us. Once dispatched, we're unable to cancel it — our pieces are, by then, already on their way to you.

We're Here

For anything concerning your return, exchange, or refund, reach us directly — we're happy to help.

Email: support@pehro.in
Website: www.pehro.in

Thank you for choosing PEHRO — and for trusting us with something meant to be worn, and kept, well.