Questions, Answered

925 Sterling Silver is a precious metal alloy made of 92.5% pure silver and 7.5% other metals, usually copper, added for strength and durability. It is the international standard for fine silver jewellery and the exact composition PEHRO uses in every piece we craft.

Rhodium is a rare, brilliant white metal from the platinum family. We apply a fine layer of it over our sterling silver to give each piece a brighter shine, added scratch resistance, and extra protection against tarnishing, so your jewellery keeps its polished finish for longer.

Keep your pieces dry and store them separately in the pouch provided, away from direct sunlight and humidity. Wipe gently with a soft, lint-free cloth after wearing, and avoid contact with perfume, lotion, and hairspray, as these can dull the finish over time.

Tarnishing is a natural reaction between silver and elements in the air, such as moisture and sulphur, and is not a sign of poor quality. To slow it down, store your jewellery in an airtight pouch when not in use, keep it away from water, and clean it regularly with a soft polishing cloth.

Yes. Our 925 Sterling Silver is nickel-free and rhodium-plated, making it a gentle option for most sensitive skin types. As with any jewellery, we recommend removing pieces before swimming, bathing, or applying skincare products to keep both your skin and jewellery in the best condition.

Our pieces are designed for everyday elegance and can absolutely be worn daily. For the best longevity, we recommend taking them off before sleeping, exercising, swimming, or showering, and putting them on as the finishing touch to your outfit.

We recommend removing your jewellery before showering, swimming, or exercising. Prolonged exposure to water, chlorine, salt water, and sweat can accelerate tarnishing and, over time, affect the rhodium plating, even though the silver itself remains safe for occasional contact.

We offer standard and express shipping across India, with complimentary delivery on all orders above ₹999. Every order is packed with care and shipped in protective, tamper-proof packaging to ensure your jewellery arrives exactly as it left our studio.

Most orders are processed within 1-2 business days and delivered within 4-7 business days, depending on your location. You will receive a shipping confirmation email with tracking details as soon as your order leaves our facility.

We accept returns and exchanges within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags intact. Earrings and customised pieces are final sale for hygiene and personalisation reasons.

Simply reach out to our support team with your order number and reason for return, and we will guide you through the next steps. Once approved, a pickup will be arranged, and your refund or exchange will be processed after quality inspection.

Yes, every PEHRO piece is covered by a 6-month warranty against manufacturing defects such as faulty clasps or premature plating wear under normal use. The warranty does not cover damage from accidents, misuse, or general wear and tear.

Once your order is shipped, you will receive a confirmation email and SMS with a tracking link. You can also track your order anytime by logging into your PEHRO account or using the tracking option in your order confirmation email.

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are processed through secure, encrypted payment gateways to keep your information safe.

Cash on Delivery is available on select pin codes and order values. This option will automatically appear at checkout if it is available for your location.

Every PEHRO piece is crafted from genuine 925 Sterling Silver and arrives with an authenticity card confirming its material composition and craftsmanship. Purchasing directly through our official website guarantees you are receiving an authentic PEHRO product.

Our sterling silver is crafted to the 925 purity standard recognised internationally. Select collections carry additional certification markings, and full material details are always included with your order for complete transparency.

Yes, every PEHRO order arrives in our signature gift-ready packaging at no extra cost, making it perfect to give directly as a gift or to keep for yourself. A personalised gift note can also be added at checkout.

With proper care, your rhodium-plated sterling silver will retain its shine for a long time. Should the plating naturally wear with extended use, our jewellery can be professionally re-plated to restore its original brilliance.

Our support team is available via email and live chat for any questions about your order, jewellery care, or our collections. We aim to respond within 24 hours and are always happy to help you find the perfect piece.